jimbit 2 Posted June 30, 2017 Share Posted June 30, 2017 Hello. I am trying to do a withdraw from the exchange (https://freiexchange.com/funds/btc), but it just refreshes the page with no error or success. Is the 'One-time password' my login password? or do I have to get a one time password from support? Link to post Share on other sites
Skaro 129 Posted June 30, 2017 Share Posted June 30, 2017 @jimbitFor withdraws there is: 1) a 2-factor enabled security check the user must do; 2) sometimes funds will be needed to be moved from cold to hot wallets; 3) for BTC, there is a manual release required by admin. Link to post Share on other sites
Skaro 129 Posted June 30, 2017 Share Posted June 30, 2017 @jimbit, for 2-factor enabled password, (I am not an expert on the different ways) but I use Google Authenticator. You have to set-up Google Authenticator by scanning the barcode or inputting the key in Freiexchange in the '2-factor enable' window--honestly I did it only once and can't quite remember the details, but it worked out fairly easily. Link to post Share on other sites
jimbit 2 Posted June 30, 2017 Author Share Posted June 30, 2017 Thank you so much for the quick response.. Maybe the site should add a message to the user that 2 factor needs to be in place to do withdraws.. Bicknellski 1 Link to post Share on other sites
Rik8119 242 Posted June 30, 2017 Share Posted June 30, 2017 Yes @jimbit, will be fixed in the new version as far as i know. Link to post Share on other sites
jimbit 2 Posted June 30, 2017 Author Share Posted June 30, 2017 Kool.. I successfully made the withdraw, just waiting on manual admin approval.. fee was a little high, but that is just how it goes I guess Bicknellski 1 Link to post Share on other sites
fedde 311 Posted July 1, 2017 Share Posted July 1, 2017 It's fixed in the new version along with multiple markets to trade on. As i said in email, some user experience that they don't get error message that the 2 factor is not enabled, some do, but i have rewritten the whole subroutine to manage the funds on withdraw. And sorry for the delay on releasing btc, i am abit on and from yesterday and towards next monday, but i check in to process if needed. Rik8119 and Bicknellski 2 Link to post Share on other sites
Adilado 18 Posted July 25, 2017 Share Posted July 25, 2017 I also did not get error message about 2 factor, thats not a problem right now though. But when i want to withdraw freicoin it does not initiate a transaction, perhaps cold storage issue. Link to post Share on other sites
fedde 311 Posted July 26, 2017 Share Posted July 26, 2017 All sorted out now Link to post Share on other sites
Adilado 18 Posted July 26, 2017 Share Posted July 26, 2017 Yes, the error was on my end. Quickest withdrawal I have ever seen, five out of five stars Skaro and Bicknellski 2 Link to post Share on other sites
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